- Bachelor’s degree in Computer Science, Information Systems or related disciplines.
- At least 3 years working experience in public cloud infrastructure (Azure/AWS/Alibaba Cloud).
- Familiarity with Azure/AWS/Alibaba cloud network configurations, app services and virtualization technologies.
- Strong problem-solving skills and the ability to investigate and resolve cloud-related incidents.
- Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
- Knowledgeable in cloud security practices.
- Relevant certifications in public cloud platforms (Azure/AWS/Alibaba) are a plus.
- Proficient communication skills in English and Chinese including Mandarin

Responsibilities:
- Provide technical support and troubleshoot issues related to cloud infrastructure, network and security services, and applications.
- Ensure system availability and performance: Monitor and maintain the health and performance of cloud-based systems and applications. Proactively identify and resolve any performance bottlenecks or availability issues.
- Perform incident management: Investigate and resolve technical incidents, working closely with cross-functional teams to ensure timely resolution and minimize business impact. Document incident details and contribute to the creation of incident response procedures.
- Conduct root cause analysis: Analyze complex technical issues and conduct root cause analysis to identify underlying problems. Collaborate with development teams to implement long-term solutions and prevent recurrence of issues.
- Implement and maintain automation: Develop and maintain scripts, tools, and automation workflows to streamline cloud infrastructure management tasks.
- Collaborate with cross-functional teams: Work closely with development, operations, and security teams to ensure seamless cloud services and systems integration. Participate in cross-functional projects and provide technical expertise as needed.